It certainly is! Orders from €70 are delivered free of charge within Ireland. Is your order below €70? Then we charge €10 for delivery.

Would you like your order delivered to another country? Just get in touch — we will look at the options and costs together.

Please note: a small number of treatment chairs (including the P Clinic brand) always carry a delivery charge, regardless of the order amount.

The expected delivery time is shown on the product page and in your cart, so you always know when to expect your order. Delivery to Ireland usually takes 4–7 working days.

That can occasionally happen. First check the delivery status in your account and the tracking code in your email. Sometimes it takes a few extra days.

Still nothing after 10 working days? Please contact us and quote your order number — we will look into it for you.

We work with several carriers. Which carrier delivers your order depends on the type and size of your products — you will find the carrier in your shipping confirmation.

Simply use our online repair form. Once you have filled it in, we will deal with it as quickly as possible.

That differs per product and problem. On average a repair takes 5 to 10 working days, counted from the moment the technical service receives your product. As soon as the repair is complete, we will let you know straight away.

The repair is carried out by the supplier of your product. They know the product best and can repair it professionally.

That depends on the situation:

• Under warranty and a manufacturing defect? Then the repair is free of charge.
• Defect caused by your own use? Repair is possible for a fee — you will receive a cost estimate in advance.
• Normal wear and tear? Unfortunately, parts that wear through regular use are not covered by the warranty.

The costs are usually between €50 and €80, depending on the product and the supplier. If a repair is needed that is not covered by the warranty, you will always receive a cost breakdown first.

Yes, you can — as long as the product is part of our range. Just fill in the repair form and we will see what we can do for you.

Yes, provided the product is part of our range. Salon furniture is sent in to the technical service for repair — we will send you instructions.

Good to know:

• Register the repair first and wait for our instructions before sending anything.
• You are responsible for packing the product securely.

You can easily start the process via the online repair form.

Yes, you can. At checkout, choose 'check out as guest'. Good to know: with an account you order faster and stay up to date with offers and promotions.

Click 'My account' at the top right and then 'Create account'. Fill in your details and you can order straight away. Your details are saved, so your next order is even quicker.

Enter your company name at checkout — you will then receive an invoice in your company's name.

Business customers can enter their VAT number at checkout. For business customers outside the Netherlands with a valid VAT number, VAT is automatically reverse-charged at 0%.

Yes. Enter your VAT number at checkout. For business customers outside the Netherlands with a valid VAT number (validated automatically), VAT is reverse-charged at 0%.

Your invoice has been sent automatically to the email address you gave with your order.

Didn't receive the email, or would you like to download the invoice again? Download your invoice here.

No, we do not have a physical showroom or branch — we are an online shop. So you cannot visit us to view or collect products; we ship everything.

You do have a 14-day cooling-off period: you can try the product out at home as you would in a shop. Not happy with it? Then you can return it — more information on our returns page.

In short:

• Register your return within 14 days of receipt via the online return form.
• The product must be in its original condition and undamaged.
• You will receive the purchase amount back (shipping costs are not refunded).
• Unfortunately, returns are no longer possible after 14 days — you can, however, request a repair.

That depends on the type of product:

Salon furniture (treatment chairs, barber chairs, etc.):
You can return or exchange within 14 days. The costs:

• With the original transport box and pallet: we collect for €150 excl. VAT
• Without the original box and pallet, delivery address in Ireland: special transport is not available there, so you arrange a suitable box and pallet yourself
• In that case we collect for €150 excl. VAT and deduct €90 excl. VAT for the missing original packaging

Other products:
Within 14 days you can exchange or return free of charge for a full refund.

Please bear in mind: shipping costs are not refunded and after 14 days only repair is possible. Register your return via the online return form.

Yes, you can return your salon furniture within 14 days of delivery. Please bear in mind that there are costs involved:

Transport box and pallet kept:
You pack the product securely in the box yourself. Collection costs: €150 excl. VAT.

Transport box and pallet no longer available:

• For an exchange: where possible, you can use the box and pallet of the new product. Collection costs: €150 excl. VAT.
• Special transport is not available for addresses in Ireland; you arrange a box and pallet yourself, we collect for €150 excl. VAT and deduct €90 excl. VAT for the missing original packaging.

In all cases the supplier checks the product for signs of use and damage. If there is damage, part of the purchase amount may be withheld.

For salon furniture and other large products (delivered on a pallet):

1. Register your return via the online return form.
2. You will receive an email with further instructions.
3. You will receive your refund within 10 working days of us receiving your return.

For other products:

1. Register your return via the online return form.
2. You will receive an email with instructions, a prepaid shipping label and a return document.
3. Pack your product securely and enclose the return document.
4. Attach the shipping label to the box and drop the parcel off at a drop-off point.
5. You will receive the purchase amount back within 10 working days of receipt.

You will receive your money back via the same payment method you used to pay. Shipping costs are not refunded.

Has your product been damaged in transit? Report it within 7 days of delivery — and you will receive a replacement product free of charge.

Damage reported after 7 days is treated as a repair request. You can also return the product within 14 days, but please bear in mind that any damage costs will be deducted from the refund amount.

We offer the following payment options (the methods available for your order are shown at checkout):

• Credit card: Visa, Mastercard and Amex
• Online payment: Apple Pay
• PayPal
• Klarna (pay in 3 instalments, or pay later within 30 days)
• Billie (pay later for businesses within 30 days)
• Bank transfer

Yes, you can. Choose 'Bank transfer' at checkout. Then transfer the amount to IBAN NL58KNAB0256905398, in the name of Luspada Commerce B.V., with your order number as the reference. As soon as we have received your payment, we will process your order.

Yes. As a private customer you can pay with Klarna Pay Later within 30 days of dispatch. As a business customer you can pay later within 30 days with Billie. See our page about paying later for all the details.

Yes, with Klarna you pay in three equal instalments within 60 days, interest-free. See our page about paying in instalments for all the details. This option is available to private customers in Ireland.

To process your order and keep you informed about the delivery, we need your name, email address, delivery address and payment details.

We also use your details to improve your shopping experience and to give you relevant product recommendations. Do you create an account? Then we store your details securely, so you don't have to fill everything in again for your next order.

Your privacy is important to us. We only use your data to process your order and — with your consent — to personalise your experience and inform you about offers.

We never sell your data to third parties. We only share it with parties directly involved in your order, such as transport companies. You can trust that your data is stored securely.

No, absolutely not. We do not sell your personal data to third parties. We only share your data with parties that are necessary to process your order, such as transport companies. Both our staff and external parties are obliged to treat your data confidentially.

We take the protection of your data very seriously. Our website uses secure connections (SSL certificates) and your data is stored securely on our servers. All staff and external parties are obliged to respect the confidentiality of your data.

Cookies help us improve your shopping experience. For example, they make sure you are recognised on your next visit and that the website works properly. You can indicate in your browser settings that you do not want to receive cookies.

Do you have questions about our privacy policy? Feel free to contact us by email — our team is happy to help.

For an order we need your name, address, email address and payment details. Do you create an account? Then we also ask for a password. You can choose whether you would like to receive our newsletter. Access to your account is always secured.

Go to the login page and click 'Forgot your password'. Enter your email address and within a few minutes you will receive an email with a personal link. Via that link you can easily create a new password.

No problem! Go to the login page and click 'Forgot your password'. Enter your email address and you will receive a link to set a new password.