That depends on the type of product:

Salon furniture (treatment chairs, manicure tables, etc.):
Return or exchange within 14 days. The costs:

• With the original transport box and pallet: we collect for €150 excl. VAT
• Without the original box and pallet, delivery address in Ireland: special transport is not available there, so you arrange a suitable box and pallet yourself
• In that case we collect for €150 excl. VAT and deduct €90 excl. VAT for the missing original packaging

Other products:
Within 14 days you can exchange or return free of charge for a full refund.

Please bear in mind: shipping costs are not refunded and after 14 days only repair is possible. Let us know your choice via the online return form.

Simply use the online return form. Once you have filled it in, you will receive further instructions by email.

Salon furniture (treatment chairs, etc.):

• Pack the product in the original box and place it on the pallet.
• Send us a photo of the packaging for confirmation.
• Attach the shipping label to the package.
• No longer have the original box and pallet? Special transport is not available for addresses in Ireland, so you arrange a suitable box and pallet yourself.

Other products:

• Pack the product securely, preferably in the original packaging.
• Attach the free shipping label to the box.
• Drop the parcel off at a drop-off point near you.

In short:

• Register your return within 14 days of receipt via the online return form.
• The product must be in its original condition and undamaged.
• You will receive the purchase amount back (minus any shipping costs).
• After 14 days, returns or exchanges are no longer possible — you can then request a repair.

Salon furniture:

1. Register your return via the online return form.
2. With the original box and pallet: pack the product securely.
3. Without the original box and pallet: special transport is not available for addresses in Ireland, so you arrange a box and pallet yourself.

Other products:

1. Register your return via the online return form.
2. Pack the product securely (preferably in the original packaging).
3. Remove liquids and dust bags where applicable.
4. Print the shipping label and return document from the email you received.
5. Drop the parcel off free of charge at a drop-off point.

Yes, you may try out your product at home as you would in a shop. Not happy with it? Then you can return it. Please make sure the product is returned in its original condition and packaging — so that someone else can enjoy it.

You will receive your money back via the same payment method you used to pay. Shipping costs are not refunded.

After receiving your return, we inspect the product. This takes 5 to 10 working days on average. Is the product in new condition? Then you will receive the full purchase amount back. If not, we will contact you with a proposal.

Has your product been damaged in transit? Report it within 7 days of delivery — and you will receive a replacement product free of charge.

After 7 days, we will treat the report as a repair request. You can also return the product within 14 days, but any damage costs will be deducted from the refund amount.