Ordering, changing or cancelling
Here you will find everything about placing, changing or cancelling your order. Any other questions? We are here to help.
How do I place an order?
Add the products you want to your cart using the blue order button. With a Salonplus account, checkout is extra fast because we already have your details. No account? No problem — you can also order as a guest.
Would you rather speak to someone? Please contact us by email or phone.
Where can I find my invoice?
Your invoice has been sent automatically to the email address you gave with your order.
Didn't receive the email, or would you like to download the invoice again? Download your invoice here.
Can I order without an account?
Yes, you can check out as a guest. Good to know: with an account you order faster next time and stay up to date with offers and promotions.
How do I order with an account?
Click 'My account' at the top right and choose 'Create account'. Fill in your details and you are ready to go. Your details will already be filled in for your next order.
How do I place a business order?
Enter your company name at checkout — you will then receive an invoice in your company's name.
Business customers can enter their VAT number at checkout. For business customers outside the Netherlands with a valid VAT number, VAT is automatically reverse-charged at 0%.
Can VAT be reverse-charged?
Yes. Enter your VAT number at checkout. For business customers outside the Netherlands with a valid VAT number (validated automatically), VAT is reverse-charged at 0%.
What if my question has not been answered?
Couldn't find an answer? Send us an email at info@salonplus.nl or fill in the contact form.
How do I cancel my order?
Send us an email with your order number and your cancellation request. This is only possible if your order has not yet been dispatched.
Is your order already on its way? Then you can refuse it at the door or return it via the online return form.
How do I change my order?
Changes are only possible if your order has not yet been processed. Please contact our customer service as soon as possible — we will see whether we can still change it.
How do I change my address?
Haven't received a shipping confirmation yet? Then contact our customer service quickly — we will see whether we can still change the address.
Have you moved? You can easily update your address in your Salonplus account.
How does the €10 welcome discount work?
If you sign up for our newsletter via the pop-up on our website, you will receive a €10 discount code. Good to know:
- The code is valid on an order of €100 or more.
- You will receive the code by email. Not received it? First check your spam/junk folder. You may have signed up before, in which case the code was sent at that time.
- Please note: the discount comes with signing up via the pop-up; signing up at checkout does not give a discount code.
- Have you placed an order of €100 or more and forgot to use the code? Contact us with your order number — we will sort it out for you.
Can't find your question?
Take a look at our frequently asked questions page. Still can't find what you need? Feel free to contact us.