Simply use our online repair form. Once you have filled it in, we will deal with it as quickly as possible.

That depends on the type of product:

Salon furniture (treatment chairs, etc.):
Salon furniture is sent in for repair. Please note:

• Register the repair via the form first — do not send anything before you have heard from us.
• We will email you instructions for packing and sending the product (pack it securely, preferably in the original box on a pallet).

Other products:

• Pack the product securely, preferably in the original packaging.
• Register the repair via the form.
• Print the shipping label from the email you receive.

Yes, provided the product is part of our range. Salon furniture is sent in for repair — we will send you instructions.

Good to know:

• Register the repair first and wait for our instructions before sending anything.
• You are responsible for packing the product securely.

Start the process via the online repair form.

On average 5 to 10 working days, counted from the moment the technical service receives your product. As soon as the repair is complete, we will let you know straight away.

Salon furniture (treatment chairs, etc.):

1. Register your repair via the online repair form.
2. Pack the product in a pallet box, place it on the pallet and take a photo.
3. Wait for our email with the instructions for sending in the product.
4. Print the shipping label and supplier document from the email.
5. Follow the instructions in the email for handing over the shipment.

Other products:

1. Register your repair via the online repair form.
2. Pack your product securely (original packaging is not required).
3. Remove any liquids and dust bags.
4. Print the shipping label and supplier document from the email.
5. Send the parcel back free of charge via a drop-off point near you.

The main conditions:

• Under warranty: repair is free of charge.
• Defect within 14 days: you can choose between a refund or a replacement product.
• Manufacturing defect with normal use within the warranty period: free repair.
• Out of warranty: repair is possible for a fee — you will receive a quotation from the supplier in advance.

Register your repair via the online repair form for quick handling.

Not always. It depends on the situation:

• Under warranty and a manufacturing defect? Repair is free of charge.
• Defect caused by your own use? Repair is possible for a fee — you will receive a cost estimate in advance.
• Normal wear and tear? Parts that wear through regular use are not covered by the warranty.

You will receive a quotation if user damage has been found, the warranty has expired, or in the case of normal wear and tear. You then have three options:

1. Accept the quotation — your product will be repaired.
2. Decline, product returned — you pay €39.95 inspection costs and receive your product back.
3. Decline, product not returned — no costs; your product will be disposed of in an environmentally friendly way.

Yes, you can — as long as the product is part of our range.

Many parts — such as castors, armrests, filters or dust bags — are available on request, even if they are not listed separately in the webshop.

Contact us by email with your order number (or the product type) and the part you need, and we will look into it with our supplier.